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1 These terms

1.1 What these terms cover. These are the terms on which you purchase ‘products’ (goods, services or digital content) from Manchester Metropolitan University Online Store.

1.2 Additional terms and conditions. Additional terms and conditions will apply to the purchase of some products as stated on the relevant product page of our Online Store website. If there is any inconsistency between these terms and the terms on the relevant product page, the terms on the relevant product page will take priority.

1.3 If you are not buying as a consumer. Some of these terms only apply to customers who are buying as a consumer. A consumer is an individual buying for purposes that are wholly or mainly outside his or her trade, business, craft or profession. If you are not buying as a consumer:

(a) the following clauses do not apply: 8.3, 8.4, 8.5, the summary of key legal rights in 11.2, 13.3, 15.5 and any other provision or part provision which refers to consumer legislation;

(b) we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity (see clause 13.4)

1.4 Why you should read the terms. Please read the applicable terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2 Information about us and how to contact us

2.1 Who we are. We are Manchester Metropolitan University, a higher education corporation established under the Education Reform Act 1988. Our principal place of business and address for correspondence is All Saints, Manchester, M15 6BH and our registered VAT number is GB 108260441

2.2 How to contact us. You can contact us by writing to us at [email protected]

2.3 How we may contact you. If we have to contact you, we will do so by telephone or email, using the contact details in your registration

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3 Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place by our confirmation email to the address you gave in your registration, showing what items you have ordered and what you have paid, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order for example because your payment is refused, the product is out of stock, or the event is fully-booked, your order will be automatically rejected during checkout.

4 Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display them accurately, your product may vary slightly from those images.

4.2 Making sure your measurements are accurate. If we are making the product to measurements you have given to us, you are responsible for ensuring that these measurements are correct.

5 Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change, or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6 Our rights to make changes

6.1 Minor changes to products. We may make reasonable changes, adjustments or improvements to a product, for example change the venue of a course or change the hotel for a field study, provided the replacement is reasonably equivalent.

6.2 More significant changes to products. If we are required to make more significant changes to a product, we will notify you and you may then contact us to end the contract before the change takes effect and receive a refund for any products paid for but not received.

6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content matches the description of it that we provided to you before you bought it.

7 Providing the products

7.1 Delivery costs. Any charges for delivery of a product will be as stated in the relevant product page of our Online Store website. If no charge is stated, delivery in the UK is free. For deliveries to anywhere outside the UK you will be responsible for any import duties and taxes which are levied when the delivery reaches the specified destination and there may also be a further charge to cover any additional delivery costs incurred by us.

7.2 When we will provide the products.

(a) If the products are goods we will deliver them as soon as reasonably possible to the address you gave in your registration, or, if specified on the relevant product page and agreed with you, at the collection point and times specified on that page. Delivery shall in any event be within 30 days after the day on which we accept your order OR we will contact you with an estimated delivery date. It is therefore vital that your address is current and correct and that arrangements are in place to accept delivery, otherwise goods may be returned to us.

If you have not received your goods within three weeks of ordering, you should contact the Online Store by email to [email protected]

(b) If the products are one-off services the delivery date for the services is as told to you during the order process.

(c) If the product is a one-off purchase of digital content we will make the digital content available for download by you as soon as we accept your order.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.

7.6 Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

(a) we have refused to deliver the goods; or

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us before we accepted your order that delivery within the delivery deadline was essential.

7.7 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.6, you can reject goods that have already been delivered or cancel your order, either for some of those goods (unless splitting them up would significantly reduce their value or all of them) or all of them. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us at Manchester Metropolitan University, Room 209 All Saints Building, All Saints, Manchester, M15 6BH or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at [email protected] to arrange collection.

7.8 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

7.9 When you own goods. You own a product which is goods once we have received payment in full.